Complaints
If something hasn't gone the way it should, we want to hear about it and put it right. Fill in the form below with what happened — we're also building an assistant to guide you through a complaint step by step, and if it can't help, it connects you straight to our customer service line.
If we can't resolve it together
Insurance complaints that aren't resolved with us can be escalated to the Insurance Regulatory Authority (IRA). Investment-related complaints can be escalated to the Capital Markets Authority (CMA).
Prefer to message us directly?
Raise a complaint on WhatsApp